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Service Cloud 2 - Salesforce Next Chapter in the Customer Service Revolution in a social Web

Salesforce.com is best known for its CRM and its cloud computing platform.

But according to the company its fastest growing product is Service Cloud, a kind of SaaS customer service software meant to replace the traditional call center.

Link: Servicecloud 2

Labels: cloud_computing, collaboration, e-business, software_tools, tracking

Added at 9:21 AM September 10, 2009

25+ Online Alternatives for your most Popular Desktop Applications (SaaS)

As hard as it is to believe, just by surfing around online, you can access most of the desktop app functionalities you need without selling out a cent and to be free of software piracy.

Classic Desktop Application	Online Alternative (SaaS)
Office: Microsoft Office2007	Google Docs Zoho OpenGoo
Image Processing: MS Paint, Photoshop	Splashup Photoshop Online befunky.com
Charts, Diagrams: Microsoft Visio 2007	Gliffy Lovely Charts iPlotz Draw Anywhere
Project-Management: Microsoft Project CRM/ GTD/ERP Enterprise Solution	zohoplanner.com Zoho CRM v-tiger salesforce.com CRM SugarCRM Springpad Deskaway Teamness Action Method ZingLists
PDF Converter	iConv Google Docs You convert it
Apple1 Password Manager and Form Fille	clipperz
Apple Aperture 1.5	Flickr
Microsoft Outlook 2007	Gmail
Desktop Operating Systems	10 Popular Web OS
HTML Editor: Dreamweaver Vector Graphics: Flash Animation	app2you Wix
Desktop calculators	InstaCalc
HP fax machine Printing paper	FaxZERO (U.S. and Canada)
RSS Reader: SharpReader (Windows) NetNew Wire (Mac OS X) Straw (Linux)	Netvibes AideRSS Google Reader feedshow.com NewsGator Rojo Bloglines
Website Analysis Software	Google Analytics GoingUp.com
Messenger: MSN, Google Talk IC, AIM Jabber, Yahoo!, Skype	meeboo IMO.IM Nimbuzz eBuddy.com
All desktop tools	Sosiu
Task Lists, Organizer, Time Management	Ta-da List Deskaway Backpack Springpad Action Method
Microsoft OneNote 2007	evernote.com
Apple MindManager 7.0 Mac	Bubbl.us mindjet.com
Microsoft Money Plus Premium	Wesabe Mint.com Quicken
Spreadsheets: MS Excel 2007	chartAll editgrid.com Google Docs
Presentation: MS PowerPoint	Preezo Scribd Slideshare formatpixel Amap
Adobe LiveCycle ES	Wufoo
Excel spreadsheets Invoices Financial software	PayPal blinksale.com freshbooks.com Invotrak Sales-King.eu
Hard drive storage space	DivShare box.net mediafire.com
Conference: MS NetMeeting	Voxli Dimdim
SSH Client	GotoSSH
Bittorrent client	BitLet

let me know, if we should list another one, to be continued...

Labels: cloud_computing, collaboration, e-business, html, rss, software_tips, software_tools, web_2.0, web_apps

Added at 12:47 PM July 9, 2009

Opening up PDFs and Microsoft Word .doc files in Google Docs

Firefox users now can open all .doc, .txt, .rtf, .ppt, .pdf, etc. in Google Docs with a small extension called Open in Google Docs.

https://addons.mozilla.org/en-US/firefox/addon/10474

via [webware]

Labels: cloud_computing, collaboration, e-business, mozilla, sharing, software_tips, software_tools

Added at 1:09 PM January 26, 2009

New SlideShare Plugin for PowerPoint starts cloud-based Document Editing for most Office Consumers

SlideShare has released a new plugin for Microsoft Office 2007 that allows users to edit and publish presentations directly to their SlideShare accounts.

http://www.slideshare.net/
alternative
Scribd
DocStoc
SlideRocket (a cloud-based PowerPoint alternative).

related posts:
Microsoft Office Live Workspace available for everyone

via [Techcrunch]

Labels: cloud_computing, collaboration, web_2.0, web_apps

Added at 1:26 PM December 16, 2008

YAP, YSP & YQL make Access to Yahoo! Open Strategy

Today Yahoo! is making Y!OS a reality for developers through the release of the Yahoo! Application Platform (YAP) , Yahoo! Social Platform (YSP) and Yahoo! Query Language (YQL). Now, anyone on the web has access to Yahoo!’s tools and data to start building applications for Yahoo!’s vast audience and the web beyond....

This launch also marks Yahoo!’s first implementation of OpenSocial support. As a founding member of the OpenSocial Foundation, Yahoo! is committed to supporting the complete OpenSocial specification and is working with the community to expand the spec to include OSML and OpenSocial templates.

http://developer.yahoo.com/

via | tags: yahoo! open strategy opensocial

Labels: cloud_computing, collaboration, community, Frameworks, open_source, opensocial, social_software, web_2.0, web_apps, web_development

Added at 12:02 PM October 29, 2008

Conversation is the Art of Listening, Learning and Sharing

Brought to you by brian solis and jess3

via | tags: conversation learning sharing

Labels: cloud_computing, collaboration, fun, microblogging, sharing, social_software, web_2.0

Added at 11:03 AM September 6, 2008

How do you scale your enterprise? AppNexus Cloud Computing Video

everything becomes together!

AppNexus cofounders Brian O'Kelley demonstrates us in a funny way, why its important to build and operate secure, redundant, and efficient datacenters...

Start Video

AppNexus is a next-generation cloud computing service. If you understand how Amazon's Web Services work, AppNexus is similar in concept.

http://appnexus.com

via | tags: appnexus cloud computing video

Labels: cloud_computing, collaboration, mashups, networking, software_tips, video, web_2.0, web_apps, web_development

Added at 5:30 PM August 19, 2008

Breeze your own mobile J2ME application with Cascada Mobile

With Breeze you can turn your idea into a rich mobile application (J2ME) - if you can create a website, using Breeze you can now create mobile applications.

Breeze is a simulator, which lets developers test their mobile application based on html and javascript for many handsets and mobile devices.